1. Who we are

Jerusalem Logistics Ltd ("JL", "we") provides housing and related services to residents of the apartments we manage. Our registered address is Shushan 2, Jerusalem 9414302, Israel. This policy explains how we handle personal information when you contact us on WhatsApp or send us a maintenance request.

2. What we collect

• WhatsApp messages to our business number (+972 54-367-5008): your phone number, your WhatsApp profile name, the content of your messages, and the time they were sent. If you send a photo or file, we receive a reference to it.

• Maintenance request form: your name, phone number, apartment, a description of the problem, how urgent it is, and any photos you upload.

• Records of our replies and of the work done on your request.

We do not ask for, and ask you not to send, ID numbers, payment card details or health information through these channels.

3. Why we use it

We use this information only to:

• receive, track and handle maintenance and service requests for your apartment;

• contact you about those requests, including arranging visits;

• keep records of the work done and meet our obligations to property owners and to the organisations that arrange your housing.

We do not use it for marketing, and we do not sell it.

4. How we handle it

We store requests in JL's own systems. We may use automated tools, including AI-based tools, to sort and summarise requests; JL staff decide what action to take. We send messages to you on WhatsApp only about your requests, and only using message types approved by WhatsApp.

5. Who receives it

We share personal information only with:

• service providers that run the tools we use, under their own data protection terms: Meta (WhatsApp Business Platform), Tally (request forms), Freshdesk (request tracking) and Cloudflare (secure transmission);

• technicians and suppliers we send to your apartment, who receive only what they need to do the work;

• property owners and the organisations that arrange your housing, when a request concerns their property or contract;

• authorities, when the law requires it.

Some of these providers may process information outside Israel, with safeguards required by law.

6. How long we keep it

We keep maintenance requests, with their messages and photos, for 5 years after the end of the housing projectunder which you were housed, and longer only where the law requires.

7. Your rights

Under Israeli law you may ask to see the personal information we hold about you, and ask us to correct or delete it. You may also ask us to stop contacting you on WhatsApp. To make a request, write to us using the details below; we will reply within 30 days.

8. Security

We protect personal information with access controls, encrypted connections and limited access for staff and service providers who need it.

9. Contact

Jerusalem Logistics Ltd, Shushan 2, Jerusalem 9414302, Israel Email: mail@jerusalemlogistics.com WhatsApp / phone: +972 54-367-5008

10. Changes

We may update this policy. The date at the top shows the latest version.

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